RAFI AND KLEE SHOP FAQ’S

Custom orders are welcome! Please contact us to find out more and discuss what you have in mind for a unique custom piece of art or jewelry.

Most custom orders require 14-30 business days to complete. Under special circumstances, this timeline may be longer. We will always keep you updated on the progress of your order. Please get in touch with us if you need the work sooner, we will try to accommodate, but it will depend on how many commissions we have in queue.

The time we need to complete a piece of art or jewelry varies. Please see individual items for estimated processing times. Many of the items we offer are made-to-order (we create each just for you, per your order specifications). Some items are one-of-a-kind and ready to ship.

On average, ready-to-ship items may take seven days to ship. Made-to-order items will vary, but on average, it takes 14-30 business days to complete, and shipping will occur once completed.

Please keep in mind that we also take our time packaging the items to ensure that the jewelry or art is packaged safely for transit to you. Dry times may vary for art for safe shipping, and we will keep you updated on when the art will be safe to ship. We prefer to ship items out on Mondays so we can easily track the shipping during the week, but we will ship on other days for expedited orders.

If ordering multiple items with different processing times, your order will ship when all items have been completed (subject to the longest processing time).

If you have any questions about processing times, please don’t hesitate to contact us.

Wholesale inquiries are welcome! We will consider wholesale requests on an individual case-by-case basis.

Please see individual item descriptions for details about size. Most of our items include specific size information and guidelines in the “Size Chart” box of each listing description and in the full description of each item.

If you have any questions about the size of a piece of art or jewelry and don’t see your answer in the item description, please contact us! We’re happy to help!

Some items will have individual care instructions and information about the materials in the item descriptions. If you have any questions about caring for your new art or jewelry and don’t see your answer in the item description, please contact us! We’re happy to help!

Yes, all of our sterling silver jewelry is solid .925 sterling silver and bears the sterling silver .925 hallmark.

We also use fine silver elements in some of our designs. Fine silver is 95-99% pure silver and will be denoted as such in the item’s description.

Yes, we offer a selection of jewelry designs in solid 14k and 18k gold. These pieces will be denoted as such in the item description and will bear the 14k or 18k gold hallmark (with the exception of solid gold elements which are too small to bear a hallmark).

Additionally, if you see a design you love in another metal and would like us to create it in solid gold, please contact us for availability and pricing. We are happy to work with you in creating a custom piece you’ll love!

Gold filled jewelry is created using a sheet of solid gold, which must constitute at least 5% (1/20) of the item’s total weight, which is pressure and heat bonded to a sterling silver or base metal core (such as jeweler’s brass).

Creating gold filled materials is a unique and technical process, and only a few mills in the world do this.

Gold filled items are 5-10 times thicker gold layer than regular gold plating and 15-25 times thicker than gold electroplate, making it much more valuable and longer lasting because it is a layer of actual karat gold, not a microscopic film.

Gold filled does not de-laminate or peel like plated or “dipped” pieces, and with proper care it can last for as long as 30 years.

The copper used in our designs is pure, raw, solid copper. It is not treated, lacquered or coated in any way, so it will darken and develop a patina over time.

For some wearers, copper will leave a temporary green mark on your skin. It washes off with soap and water, and is harmless. If you have any questions about caring for copper or wearing copper, please feel free to contact us.

Jeweler’s Brass, also known as Red Brass or Merlin’s Gold is a type of brass that is higher in copper content than standard yellow brass (at approximately 85% copper) which gives it the same look and tone as 14k yellow gold.

Our jeweler’s brass jewelry is made of solid brass, which may darken and patina over time depending on conditions, though not as quickly as copper. These pieces are polished but not lacquered, and they are very easy to clean. For some wearers, brass will leave a temporary green mark on your skin. It washes off with soap and water, and is harmless. If you have any questions about caring for jeweler’s brass or wearing it, please feel free to contact us.

Yes. We take great pride in the selection of genuine stones and pearls we offer. Please see individual item descriptions for detailed information about the gemstones/pearls/components used in each design.

Our stones (unless otherwise stated in item descriptions) are genuine earth-mined precious and semi-precious stones that were carefully selected for each design. Most of our stones are also completely untreated. Any enhancements done to a stone will be clearly stated in the item’s description.

Our pearls are genuine untreated cultured freshwater and saltwater pearls of fine quality which were carefully hand selected for each design. We do not offer treated/dyed/manufactured pearls of any kind.

With the exception of our Sea Glass (which is genuine sea tumbled glass), Trade Glass (which is authentic recycled glass produced in Ghana), Specialty Glass Elements (such as our goldstone and blue-goldstone glass) and Cubic Zirconia Pave beads/findings (which will always be denoted as such in item descriptions) we do not use any man-made/manufactured gems in our jewelry designs.

If you have any questions or would like more details about a specific design or it’s components, and you don’t see your answer in the item’s description, please contact us. We’re happy to help!

Yes, we are committed to ethical practices, and we carefully source our gemstones from reputable suppliers who adhere to ethical and fair trade standards.

Yes, everything we create in the studio is original and hand-crafted. We periodically release limited edition and exclusive pieces. Keep an eye on our website or subscribe to our newsletter to stay updated on new releases.

Yes, each art piece is signed by the artist, adding a personal touch and authenticity to the work. Each piece of jewelry has the maker’s mark.

We recommend avoiding prolonged exposure to water and chemicals. Remove your jewelry before swimming, showering, or engaging in activities that may expose it to harsh conditions.

Yes, we offer high-quality art prints of select original pieces. Check our Prints section for available options.

Please reach out to us via customer service.

You will receive an email that your order has been completed. Once your order is completed, you will receive another email with the tracking number. You can use this number to track the status of your shipment online. Please check your SPAM folder if you do not see it.

Most of our items will ship with tracking via USPS first-class or Priority mail. Books, Calendars, & CDs will show a media mail option (Reduced shipping fee). You will receive a shipping notification with tracking info once your order has shipped. For larger works, we use UPS. For larger international, we may use Fed-Ex. Don’t hesitate to get in touch with us if you see no shipping options when checking out.

Yes, we offer international shipping. Customers from around the world can enjoy our art and jewelry creations. The customer is responsible for duties and VAT. You may have to pick your order up from your local customs office and pay the VAT charge.

Shipping costs are calculated based on the destination, shipping method selected, and the weight or dimensions of the package. You can view the shipping costs during the checkout process.

Yes, we offer expedited shipping options for customers who require faster delivery. You can select your preferred shipping speed during the checkout process.

However, if it is a made-to-order work, it will still require time to create, please enter a specific date in the notes if needed by a certain date within reason. Check our FAQ above on how long it takes to create work.

We take great care in packaging our art and jewelry items to ensure they arrive in pristine condition. Each item is securely wrapped and padded to prevent damage during transit.

Yes, once your order is completed, you will receive a tracking number via email. You can use this number to track the status of your shipment online. Please check your SPAM folder if you do not see it.

To change the shipping address, please contact us through customer service as soon as possible. Once the order is shipped, it will not be possible to change the address.

International orders may be subject to customs fees or duties, depending on the destination country’s regulations. Customers are responsible for any additional fees imposed by customs.

International shipping times vary based on the destination and shipping method selected. It can take anywhere from 15 – 30 days for international orders to arrive.

Yes, we can ship to P.O. boxes and APO/FPO addresses. Please ensure that the address is entered correctly during the checkout process.

You will be responsible for shipping fees for having the item shipped back to you.

Media Mail is a cost-effective shipping option provided by the United States Postal Service (USPS) for sending educational materials, printed matter, films, scripts, sound recordings, play scripts, and other media-related items.

Eligible items include books, DVDs, CDs, vinyl records, printed educational material, manuscripts, printed music, and certain types of media that fall within the USPS guidelines.

No, Media Mail is a domestic shipping option within the United States. For international shipments, consider other international services.

Yes! Please go to our refund and returns page. https://rafiandklee.com/refund_returns/

No, but contact our customer service page for assistance.

In the rare event that your item arrives damaged, please contact us immediately. We will guide you through the process of returning the item and moving forward from there.

We have a hassle-free return policy within a specified period after the purchase. Please refer to our Returns & Exchanges page for detailed information.

You can reach our customer service through the contact form on our website.

Due to ordering of materials and prep time orders can be canceled within 24 Hours after purchase. Please contact us as soon as possible if you wish to cancel your order.

How to request- If your order is a gift for someone and is being sent directly to the recipient, please let us know by leaving us a note in the “Order Notes” box at checkout. We will include a gift receipt which does not include prices, in lieu of a traditional receipt.
Gift note- You may include in your “Order Notes”, what you would like your gift note to the recipient to say. We will print out your gift note and include it in the package.
Gift wrapping- All our jewelry ships in a gift box, ready to give. All of our art ships carefully “ship wrapped” to protect the art in transit. Gift wrapping can be included for an additional $5 when you order an item.

Yes, we are open to collaborations. If you are an artist or brand interested in working with us, please reach out to discuss potential partnerships.

We occasionally participate in art and craft fairs. Stay tuned to our social media or newsletter for announcements about upcoming events.

Absolutely! We, Rafi and Klee, are more than thrilled to be part of speaking engagements, workshops, and panel discussions. If you’re interested in having either of us share our insights, feel free to reach out. We’d love to discuss the details with you.

Our knowledge spans various realms of jewelry crafting, art creation, and running a creative business. Whether delving into the creative process, discussing industry trends, or exploring the fascinating intersection of art and culture, we’re passionate about sharing our experiences with you. FIND OUT SPECIFICS HERE

How can I request you for a speaking engagement or event?
To request either of us for a speaking engagement, simply fill out our event inquiry form on the website.

Absolutely! We are open to hosting or sponsoring art-related events that align with the values and mission. If you have an event proposal, please don’t hesitate to reach out with all the details. We also host artist workshops.

Yes, indeed! Virtual speaking engagements are well within our wheelhouse, providing a convenient option for events and conferences held online. Reach out to discuss the exciting possibilities of a virtual engagement.

The duration varies based on the specific topic and format of the engagement. We’re flexible and eager to tailor the presentation or workshop to suit the unique needs of your event.

Fees for speaking engagements may vary based on the nature of the event, and other factors. If you’re interested, please inquire for detailed information about fees and availability.

Absolutely! We take pride in our ability to provide live demonstrations, creating an interactive and engaging experience for your audience. If you’re interested in having a live demonstration as part of your event, let us know more about your event.

Supporting us on Patreon is easy! Visit our Patreon page https://www.patreon.com/Rafiwashere and choose a membership tier that suits you. Your support directly contributes to the creation of more content for artists.

Depending on your chosen tier, you’ll enjoy a range of exclusive perks, including live podcast access, early access to new releases, digital downloads, monthly Q&A sessions, and more. Each tier comes with its own set of unique benefits.

Absolutely! Rafi and klee value the connection with the rogues. We will engage with you through discord. Just connect your discord to you Patreon membership and you are all set to join our awesome community of artists.

Yes, you can upgrade or downgrade your membership tier at any time. Simply log in to your Patreon account, go to our page, and select the tier you’d like to switch to.

Yes, you have the flexibility to cancel your Patreon membership at any time. There are no long-term commitments, and you can adjust your support based on your preferences.

If you have any questions or need assistance related to Patreon, feel free to reach out to Patreon customer support.

Absolutely! We are passionate about making information accessible to everyone. In addition to our Patreon-exclusive content, we regularly share free resources, including videos, podcasts, and insightful blogs, that are available to everyone. These resources are aimed at inspiring and supporting artists on their creative journey.

You can find our free resources on our website’s dedicated section FOR ARTISTS. Additionally, stay connected with us on social media platforms where we share updates, links, and announcements regarding new free content releases.

To stay informed about new free content releases, subscribe to our blog and follow us on social media platforms, Youtube, and Our podcast. We regularly share videos, links, and updates to keep our community in the loop.

Absolutely! We encourage you to share our content with fellow artists, friends, and anyone who might find it valuable. Our goal is to inspire and support the broader creative community.

The Rogue Artist Series is a collection of books by artist Rafi Perez, offering a glimpse into his creative journey, artistic philosophy, and a behind-the-scenes look at his unique journey as an artist.

You can purchase the Rogue Artist Series books directly from our website or through amazon books. Simply visit our online store, browse the series, and complete the purchase process.

Yes, the Rogue Artist Series books are available in physical formats (print copies) and digital formats (e-books). The books are also on Audible and Read by Rafi Perez.

Yes, signed copies of the Rogue Artist Series books may be available for purchase. Check our website.

Yes, we periodically do book signings, book fairs, and exclusive releases related to the Rogue Artist Series. Keep an eye on our events page and subscribe to our newsletter for updates.

Better On The Drums is the musical expression of artists Rafi Perez and Klee Angelie. Our music encompasses various genres, capturing the essence of our creative journey and personal experiences.

Our music is eclectic, blending elements. Each song is a unique reflection of our artistic collaboration and individual influences. You can listen to our songs here.

You can listen to our music on various streaming platforms such as Spotify, Apple Music, YouTube, and more. Visit our music page for direct links to our music.

Yes, physical copies of our albums, such as CDs or vinyl records, may be available for purchase. Check our online store for availability.

Our songwriting is a collaborative process. We draw inspiration from our art, experiences, and each other, resulting in a dynamic and heartfelt musical narrative.

Yes, Better On The Drums performs live at selected events, concerts, and virtual shows. Stay tuned to our website, subscribe to our newsletter, and social media for announcements about upcoming performances.

If you’re interested in booking us for a live performance or event, please contact our bookings coordinator at bookings@betteronthedrums.com.

We are continually creating new music and exploring different avenues for expression. Stay tuned for exciting releases, collaborations, and announcements about our future musical endeavors. Join our newsletter.

Yes! We are constantly releasing all kinds of fun band merch!

Yes! We have mp3 downloads available in our shop!

Well, neither of us play drums, so we thought it would remind us not to take ourselves too seriously and remember the core reason why we create music. The name originated from our admiration for the band TMBG and particularly their song “Dr. Worm”.