Returns & Exchanges
We gladly accept returns and exchanges. Just contact us within 2 days of delivery.
After we have approved the refund, ship the items back to us within 7 days of refund approval.
We don’t accept cancellations, But please get in touch with us if you have any problems with your order.
The Following Items Can’t Be Returned or Exchanged.
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
Custom or personalized orders
Digital downloads
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Signed Books with obvious signs of use (Books bought through Amazon must be returned to Amazon and their customer service).
- A vinyl record or CD that has been opened.
- Any item not in its original condition, is damaged, or missing sections for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
REFUNDS
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 7-10 business days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund yet, please contact us at info@rafiandklee.com.
SALE ITEMS
Only regular-priced items may be refunded. Sale items cannot be refunded for full price.
EXCHANGES
We only replace made-to-order items if they are defective or damaged. If you need to exchange it for the same item, contact us.
GIFTS
If the item was purchased with a gift card and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you.
If your item is a gift from someone else and the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they should initiate the return.
SHIPPING RETURNS
To return your art, you should mail it to:
Rafi And Klee
PO Box 1573
Oil City, PA 16301
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NEED HELP?
Contact us for questions related to refunds and returns.
