If you have a customer service question about your order or have questions before putting an order in this is where you can ask us. PLEASE CHECK OUT FAQs BEFORE SUBMITTING A QUESTION.
CUSTOMER SERVICE FAQs
Do you do custom/special orders?
Custom orders are welcome! Please contact us to find out more and discuss what you have in mind for a unique custom piece of art or jewelry.
Most custom orders require 7-30 business days to complete. Under special circumstances, this timeline may be longer. We will always keep you updated on the progress of your order. Please get in touch with us if you need the work sooner, we will try to accommodate, but it will depend on how many commissions we have in queue.
How long does it take to make my art/jewelry once I’ve ordered it?
The time we need to complete a piece of art or jewelry varies. Please see individual items for estimated processing times. Many of the items we offer are made-to-order (we create each just for you, per your order specifications). Some items are one-of-a-kind and ready to ship.
On average, ready-to-ship items may take seven days to ship. Made-to-order items will vary, but on average, it takes 14-30 business days to complete, and shipping will occur once completed.
Please keep in mind that we also take our time packaging the items to ensure that the jewelry or art is packaged safely for transit to you. Dry times may vary for art for safe shipping, and we will keep you updated on when the art will be safe to ship. We prefer to ship items out on Mondays so we can easily track the shipping during the week, but we will ship on other days for expedited orders.
If ordering multiple items with different processing times, your order will ship when all items have been completed (subject to the longest processing time).
If you have any questions about processing times, please don’t hesitate to contact us.
Do you do wholesale?
Wholesale inquiries are welcome! We will consider wholesale requests on an individual case-by-case basis.
Where do I find size details about the art or jewelry?
Please see individual item descriptions for details about size. Most of our items include specific size information and guidelines in the “Size Chart” box of each listing description and in the full description of each item.
If you have any questions about the size of a piece of art or jewelry and don’t see your answer in the item description, please contact us! We’re happy to help!
Jewelry- How do I care for my new art or jewelry?
Some items will have individual care instructions and information about the materials in the item descriptions. If you have any questions about caring for your new art or jewelry and don’t see your answer in the item description, please contact us! We’re happy to help!
Jewelry- Are your sterling silver pieces solid sterling silver?
Yes, all of our sterling silver jewelry is solid .925 sterling silver and bears the sterling silver .925 hallmark.
We also use fine silver elements in some of our designs. Fine silver is 95-99% pure silver and will be denoted as such in the item’s description.
Jewelry- Do you offer any pieces in solid gold?
Yes, we offer a selection of jewelry designs in solid 14k and 18k gold. These pieces will be denoted as such in the item description and will bear the 14k or 18k gold hallmark (with the exception of solid gold elements which are too small to bear a hallmark).
Additionally, if you see a design you love in another metal and would like us to create it in solid gold, please contact us for availability and pricing. We are happy to work with you in creating a custom piece you’ll love!
Jewelry- What is gold filled?
Gold filled jewelry is created using a sheet of solid gold, which must constitute at least 5% (1/20) of the item’s total weight, which is pressure and heat bonded to a sterling silver or base metal core (such as jeweler’s brass).
Creating gold filled materials is a unique and technical process, and only a few mills in the world do this.
Gold filled items are 5-10 times thicker gold layer than regular gold plating and 15-25 times thicker than gold electroplate, making it much more valuable and longer lasting because it is a layer of actual karat gold, not a microscopic film.
Gold filled does not de-laminate or peel like plated or “dipped” pieces, and with proper care it can last for as long as 30 years.
Jewelry- Will my copper jewelry tarnish or turn my skin green?
The copper used in our designs is pure, raw, solid copper. It is not treated, lacquered or coated in any way, so it will darken and develop a patina over time.
For some wearers, copper will leave a temporary green mark on your skin. It washes off with soap and water, and is harmless. If you have any questions about caring for copper or wearing copper, please feel free to contact us.
Jewelry- What is jeweler’s brass?
Jeweler’s Brass, also known as Red Brass or Merlin’s Gold is a type of brass that is higher in copper content than standard yellow brass (at approximately 85% copper) which gives it the same look and tone as 14k yellow gold.
Our jeweler’s brass jewelry is made of solid brass, which may darken and patina over time depending on conditions, though not as quickly as copper. These pieces are polished but not lacquered, and they are very easy to clean. For some wearers, brass will leave a temporary green mark on your skin. It washes off with soap and water, and is harmless. If you have any questions about caring for jeweler’s brass or wearing it, please feel free to contact us.
Jewelry- Are your gemstones and pearls real/genuine?
Yes. We take great pride in the selection of genuine stones and pearls we offer. Please see individual item descriptions for detailed information about the gemstones/pearls/components used in each design.
Our stones (unless otherwise stated in item descriptions) are genuine earth-mined precious and semi-precious stones that were carefully selected for each design. Most of our stones are also completely untreated. Any enhancements done to a stone will be clearly stated in the item’s description.
Our pearls are genuine untreated cultured freshwater and saltwater pearls of fine quality which were carefully hand selected for each design. We do not offer treated/dyed/manufactured pearls of any kind.
With the exception of our Sea Glass (which is genuine sea tumbled glass), Trade Glass (which is authentic recycled glass produced in Ghana), Specialty Glass Elements (such as our goldstone and blue-goldstone glass) and Cubic Zirconia Pave beads/findings (which will always be denoted as such in item descriptions) we do not use any man-made/manufactured gems in our jewelry designs.
If you have any questions or would like more details about a specific design or it’s components, and you don’t see your answer in the item’s description, please contact us. We’re happy to help!
Jewelry- Are your gemstones ethically sourced?
Yes, we are committed to ethical practices, and we carefully source our gemstones from reputable suppliers who adhere to ethical and fair trade standards.
Do you offer any limited edition or exclusive pieces?
Yes, everything we create in the studio is original and hand-crafted. We periodically release limited edition and exclusive pieces. Keep an eye on our website or subscribe to our newsletter to stay updated on new releases.
Are your art pieces signed by the artist?
Yes, each art piece is signed by the artist, adding a personal touch and authenticity to the work. Each piece of jewelry has the maker’s mark.
Jewelry- Can I shower or swim with your jewelry?
We recommend avoiding prolonged exposure to water and chemicals. Remove your jewelry before swimming, showering, or engaging in activities that may expose it to harsh conditions.
Do you offer art prints of your original pieces?
Yes, we offer high-quality art prints of select original pieces. Check our Prints section for available options.
Jewelry- What happens if I need my jewelry repaired?
Please reach out to us via customer service.
Are Rafi’s paintings available for purchase?
Yes, Rafi’s original paintings are available for purchase. Visit https://rafiandklee.com/product-category/all-creations/rafi-art/ to browse the collection and view current availability.
Do you accept commissions for custom paintings?
Absolutely! Rafi loves working on custom pieces tailored to your vision. You can reach out via commissions page with your ideas, and he’ll collaborate with you to create something unique.
What materials does Rafi use for his paintings?
Rafi uses high-quality acrylic, oils, enamels, watercolors, and tried and true paints on gallery-wrapped canvases, wood, and other durable surfaces. His materials are chosen for their vibrancy and longevity.
Are your paintings ready to hang?
Yes, all of Rafi’s paintings on wood, canvas, and other materials come ready to hang with sturdy hardware installed. No framing is needed, though framing can be added if desired. However, unless stated, works on Paper will need to be framed.
What types of sculptures does Rafi create?
Rafi creates unique, handcrafted sculptures ranging from abstract pieces to figurative works. His sculptures often explore themes of empowerment, connection, and joy.
Can I commission a custom sculpture?
You can reach out via commissions page with your ideas, and he’ll collaborate with you to create something unique.
Are Rafi’s sculptures suitable for outdoor display?
Some sculptures are designed for outdoor use, but it depends on the specific piece. If you’re interested in an outdoor sculpture, let Rafi know so he can ensure it’s weatherproofed appropriately.
How long does it take to receive an Artist Enhanced Textured Print order?
Prints typically ship within 7–14 business days, depending on the size and format of your order. You’ll receive tracking information once your order ships.
How can I contact your customer service?
You can reach our customer service through the contact form on our website.
Can I cancel my order after it has been placed?
Due to ordering of materials and prep time orders can be canceled within 24 Hours after purchase. Please contact us as soon as possible if you wish to cancel your order.
My order is a gift for someone. Can I have it gift-wrapped or sent with a gift note to the recipient? How do I request that?
How to request- If your order is a gift for someone and is being sent directly to the recipient, please let us know by leaving us a note in the “Order Notes” box at checkout. We will include a gift receipt which does not include prices, in lieu of a traditional receipt.
Gift note- You may include in your “Order Notes”, what you would like your gift note to the recipient to say. We will print out your gift note and include it in the package.
Gift wrapping- All our jewelry ships in a gift box, ready to give. All of our art ships carefully “ship wrapped” to protect the art in transit. Gift wrapping can be included for an additional $5 when you order an item.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods through our website. If you have questions about payment, feel free to contact us.
How do I track my order?
Once your order ships, you will receive an email with tracking information. If you have not received tracking details, please check your spam folder or contact us for assistance.
Do you offer gift cards?
Yes, we offer digital gift cards that can be redeemed for artwork, jewelry, and other items. Gift cards are a perfect option for those who want to give a unique and creative gift. go to https://rafiandklee.com/product-category/all-creations/gift-cards-rafi-and-klee/ to view our options.
What should I do if my order arrives damaged?
We take great care in packaging your items, but if your order arrives damaged, please contact us immediately with photos of the damage and the packaging. We’ll work with you to resolve the issue quickly.
Do you offer discounts for bulk or corporate orders?
Yes, we can accommodate bulk orders or corporate gifts. Contact us to discuss your needs and receive a custom quote.
Do you have a physical location where I can view or purchase items?
Rafi And Klee Studios is located in Oil City Pennsylvania and can meet by appointment only. Our studio is our home, so it is only open to the public during special events. Contact us for more details.
