Shipping
Processing Time
The time we need to prepare an order for shipping varies. For details, please see individual items. Most of the items we offer are made to order (we create each one just for you, per your order specifications). Some items are one of a kind, ready to ship. If ordering multiple items with different processing times, your order will ship when all items in the order have been completed (subject to longest processing time).
If you have any questions about processing times, please don’t hesitate to contact us.
Estimated Shipping Times
- Canada : 7 – 10 business days
- United Kingdom : 7 – 14 business days
- North America : 3 – 7 business days
- Europe : 7 – 14 business days
- Australia, New Zealand : 7 – 14 business days
We’ll do our best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping carrier.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.
Payment Processing
Our secure payment processing keeps your information safe and private. Our system does not share or make visible your credit card information.
Returns & Exchanges
We gladly accept returns and exchanges
Just contact us within: 3 days of delivery
Ship items back to us within: 7 days of delivery
We don’t accept cancellations
But please contact us if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
- Custom or personalized orders
- Digital downloads
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
